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CUSTOMER EXPERIENCE

Bulls And Bulls > Services > CUSTOMER EXPERIENCE
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CUSTOMER EXPERIENCE

We are not just experts in customer experience – we are passionate about helping our clients elevate their operations to new heights. Through our mystery shopping services, we provide invaluable insights into your customer experience landscape, pinpointing friction points that may undermine brand loyalty and profitability.
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Through our mystery shopping and other services, Bulls & Bulls delivers the intelligence you need to maintain your company standards, ensure your brand promise is upheld and your customer satisfaction is guaranteed throughout your
contact points.

Benefits of Customer

  • Objective feedback from Trained Mystery Shopper
  • Measurement on how a Brand delivers against their promises
  • Details on how Staff & Locations are Performing
  • Ensures Consistent Delivery of Brand & Customer Experience Standards

Sample Scope of Assessment

  • Ensure that waste containers are present at locations
  • Ensure the number of bins and dumpsters are adequate for the size of the area
  • Ensure that waste containers are emptied regularly
  • Ensure that appropriate waste removal schedule is followed

Mystery Shop Evidence

Mystery Check on Recorded Video File which provides  coverage of outlet visit along with staff interaction and proofs

Mystery Check are also sometimes Recorded JPG Image which includes coverage of visit.

Mystery Shop Reporting

We use POWER BI as our Online reporting platform. All reports are easily accessible in this Dashboard and data is being uploaded as the field progresses. We provide access to our Clients for viewing the same.

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Client is provided with a detailed
Mystery Shopping Summary Report for the visits conducted along with MS Observations, Nationwide, Regional and Branch scores data etc.